Return Policy

Please note that we have a very strict return policy as it states “ All our products are non-refundable unless we shipped you the wrong product or if the the product was defective” , So kindly review your order once you receive it, if the products you’ve received are damaged or faulty or do not match the order you have placed make sure you return them to us on spot . Unfortunately, we can’t offer you a refund or exchange after you received it or if the pack is opened/used.
Return Procedure :
  1. Contact us within 14 days of shipment. NO returns will be considered after the 14th day of receiving the shipment .
  2. The returned items must be as it is on original state and include all amount, parts, pieces, and printed material to be eligible for a refund.
  3. Shipping fees will not be refunded – only the product price is refunded as purchased .
  4. Once we receive your returned items its takes 14 working days to process your refund/exchanged items .

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Whatsapp us at +201220378345
Phone number is available Daily from 10 AM till 7 pm, Saturday from 11 AM till 10 pm

Email : info@primecarecosmetics.com

Address : Madinet Borg , Alexandria , Egypt ., Alexandria, Cairo, 11865, Egypt